I’m being restricted for not paying £200 when I wasn’t able to use for 8weeks any services

[NatachaFares]

I'm being bullied to pay £200 to cover the 8 weeks I was left with no services whatsoever and now I can't get to talk to anyone about the fact that when the engineer came he affirmed that he would report to the office what happened and that I wouldn't have to pay for the time I didn't had no service but now I can't wait to make contact to let them know that I'm going to leave them for being treated so badly after 10 years of loyalty 

[NatachaFares]

Can someone please 🙏 help me to find my way out of this nightmare 

[Daniel0210 · Accepted solution]

@NatachaFares 

The engineer gave you incorrect advice. Billing continues as normal during a fault and after it's fixed, potentially, you coukd have received a credit on your account.

If your Sky services have been restricted (it’s down to you not paying a bill or bills), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

[TimmyBGood]

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@NatachaFares wrote:

 when the engineer came he affirmed that he would report to the office what happened and that I wouldn't have to pay for the time I didn't had no service 

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They shouldn't have made any such statement: suspension of service is automatic once an account falls into deficit and nothing an 'engineer' can do would stop bills arriving as scheduled or remove your obligation to pay them.

Compensation for loss of service (if relevant) is applied retrospectively as an account credit: for broadband this is typically at a considerably higher rate than the daily subscription cost.

[GD1]

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@NatachaFares wrote:

I'm being bullied to pay £200 to cover the 8 weeks I was left with no services whatsoever and now I can't get to talk to anyone about the fact that when the engineer came he affirmed that he would report to the office what happened and that I wouldn't have to pay for the time I didn't had no service but now I can't wait to make contact to let them know that I'm going to leave them for being treated so badly after 10 years of loyalty 

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No you're being asked to pay what you owe, as per the T & C's you agreed to you've broken them by not paying as per other replies the correct way is to continue paying your subscriptions, once the fault is corrected speak to Sky about account credit for loss of service.

In short the advise provided by the engineer is wholly incorrect.