@Daniel0210 wrote:
@PamelaT73
iirc you can't change it whilst your in arrears.
@Daniel0210 Think that only applies once restrictions are imposed which I don't think they currently are
@PamelaT73 use the relevant link from the link below to change the date but it may be too late for this month any change would take affect from next month
https://www.sky.com/help/articles/change-payment-method-or-date
for reference below is sky's non negotiable non/late payment policy
If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp
if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup
Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly
also note sky don’t do payment plans or promises to pay on active accounts I’m afraid
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