I left sky in December but still December bill was taken from my account and the amount has not been

[Saranya13]

I left sky in December but still December bill was taken from my account And not credited back yet

[Daniel0210]

That's correct @Saranya13 Bills are generated 14 days before the payment date. Once you cancel you have a 31 day notice period for TV and 14 days for Broadband and billing continues through these.

Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.