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Discussion topic: I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoice.’

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This message was authored by Nish4 This message was authored by: Nish4

I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoice.’

I keep getting this message but everytime I go to bills on my sky acocjnt, it shows 'page restricted' 

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This message was authored by caesarome This message was authored by: caesarome

Re: I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoi

Posted by a Superuser, not a Sky employee. Find out more

@Nish4 

Are you signed into your account with the correct Sky ID, so your main primary one ?

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Nish4
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This message was authored by Nish4 This message was authored by: Nish4

Re: I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoi

Yes, I am 

This message was authored by caesarome This message was authored by: caesarome

Re: I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoi

Posted by a Superuser, not a Sky employee. Find out more

@Nish4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoi

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Nish4  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by caesarome This message was authored by: caesarome

Re: I keep getting a message ‘ As of this month, your Sky Mobile payment method has changed to Invoi

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-P1987 

You have sent this to me in error so please close and send to @Nish4.

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If you need help please provide as much information as you can
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