I haven't received a refund after closing my Sky Account on 5th of August

[Mithra]

Hi Team, I had closed my Sky account on 5th of August and my last billing cycle was over in August. I still haven't recymy refund amount that is still there in my account. Need help with that. Thanks!

[Daniel0210]

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@Mithra wrote:
I had closed my Sky account on 5th of August 

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@Mithra 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Mithra]

Thanks, Daniel. Yes can you please raise the request for refund in 3-5 days. Also, how do I know if my payment is method is still active on Sky?

[Daniel0210]

@Mithra 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Mithra  an invite to chat.