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Discussion topic: I have returned equipment - who do i contact to show proof?

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This message was authored by Paganini1 This message was authored by: Paganini1

I have returned equipment - who do i contact to show proof?

Hi,

I returned my sky equipment on 21st March but sky have emailed to say they have not receiived it.

Who do I send proof that this was posted to?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned equipment - who do i contact to show proof?

Posted by a Superuser, not a Sky employee. Find out more

@Paganini1 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned equipment - who do i contact to show proof?

Posted by a Superuser, not a Sky employee. Find out more

Now escalated @Paganini1 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I have returned equipment - who do i contact to show proof?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Paganini1 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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