I have payed my bill however i have got a email saying my services will Be canceled if i dont lau

[Miyamoo]

I have paid my bill however I have received a email to say my service will be suspended if I don't pay I am currently abroad and there is no way to get in contact with sky 

[caesarome]

@Miyamoo 

This might have happened if a direct debit has failed so is this how you usually pay your bhill because if it is then the email should say that Sky will try again in about 10 days so if this is what has happened there was no need to pay it manually yourself because it will still be taken by Sky as the payment you made should appear as a credit which can then either be refunded or left to pay a future bill.

[Miyamoo]

How to get in contact with sky other then calling 

[Daniel0210]

@Miyamoo 
I have moved your second post into your original thread. No need to add to a thread unconnected.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.