Discussion topic: I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

This message was authored by: Neave2512 · ‎27 Mar 2024

I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April, they are supposed to be attempting to take full funds tomorrow and if not my broadband will be restricted and I'll have no internet, I have no phone to contact sky and ask them to not cut me off and the chat bit is no help at all, what do I do?

This message was authored by: SKY1992bf · ‎27 Mar 2024

@Neave2512 if you fail to pay in full and on time your services will be restricted skys systems are fully automated and cannot be overridden

you can pay when you can but service will be restricted until you clear the balance and setup a new continuous payment method

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: caesarome · ‎27 Mar 2024

The billing process is automated so if a bill isn't paid then your services might be restricted until the bill has been paid in full. With regards to broadband they usually do give you a bit more time with so what might work in your favour is the upcoming long weekend due to the easter holiday so if you can pay the bill next Tuesday then I would suggest you do as soon as you can. If you due find your services restricted before then then they will not be restored until the bill has been paid and that you have setup your payment method via your account.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: GD1 · ‎27 Mar 2024

@Neave2512 I'm afraid of the bill isn't paid in full by the 2nd payment attempt services will start to be restricted, this applies to all customers and cannot be overidden by customer services.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

All Replies

Re: I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

Re: I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

Re: I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

Was this discussion not helpful?

Search Sky Community

Start a new discussion