I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April

[Neave2512]

I have payed 50% of the bill, I cannot afford to pay anymore until the 2nd of April, they are supposed to be attempting to take full funds tomorrow and if not my broadband will be restricted and I'll have no internet, I have no phone to contact sky and ask them to not cut me off and the chat bit is no help at all, what do I do?

[SKY1992bf]

@Neave2512  if you fail to pay in full and on time your services will be restricted skys systems are fully automated and cannot be overridden 

you can pay when you can but service will be restricted until you clear the balance and setup a new continuous payment method 

[caesarome]

The billing process is automated so if a bill isn't paid then your services might be restricted until the bill has been paid in full. With regards to broadband they usually do give you a bit more time with so what might work in your favour is the upcoming long weekend due to the easter holiday so if you can pay the bill next Tuesday then I would suggest you do as soon as you can. If you due find your services restricted before then then they will not be restored until the bill has been paid and that you have setup your payment method via your account.

[GD1]

@Neave2512  I'm afraid of the bill isn't paid in full by the 2nd payment attempt services will start to be restricted, this applies to all customers and cannot be overidden by customer services.

[Suzanne230192]

Can't afford to pay no more till 30th September 

[Daniel0210]

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@Suzanne230192 wrote:

Can't afford to pay no more till 30th September 

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@Suzanne230192 
That's tomorrow! Payments aren't processed at a weekend anyway.

This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass