I have paid my bill twice

[Emmas618]

I paid my bill to get everything back on and now they take the direct deposit as well so paid my bill twice 

[Mr+Flibbles+86]

Hi there @Emmas618, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MarkGoldsmith]

@Emmas618 FYI if you have a diect debit setup you should never be making a manual payment unless the direct debit payment has failed twice. If it fails the first time Sky retry after 10 days. If it fails a second time they will send you a text/email giving you a couple of days to then make the manual payment. 

When you make a manualy payment when you have a continuous payment method setup is that the manual payment ends up going towards the next bill usually, as the billing system is setup to process the payment from the continuous payment method.

[Greenfingers001]

We are still looking to help you @Emmas618 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks