I have overpayment of £150 and it’s going to make me short for my rent payment

[Shazzypooh]

There is an overpayment of my account and it needs refunding asap 

[GD1]

@Shazzypooh  Did you make a manual payment?   What is the background to this overpayment?

[Daniel0210]

@Shazzypooh 

As @GD1 has been suggested, it seems like you've made an unnecessary manual payment. 

If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Shazzypooh an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Shazzypooh]

I have asked for the refund to be processed everyone, chat help says this has been done last week (haven't received anything as yet tho)

[caesarome]

@Shazzypooh 

Tou might have veto wait a few more days as it can take up to 5 working days to appear in your account so this doesn't include a Saturday or Sunday. If you don't see it by this Friday then post back here.