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Discussion topic: I have m

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This message was authored by Joanna341 This message was authored by: Joanna341

I have m

I have 26 credit on my account can I put it back in my bank
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This message was authored by caesarome This message was authored by: caesarome

Re: I have m

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 

Is the credit there due to a bill being overpaid ?

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Joanna341
Topic Author
This message was authored by Joanna341 This message was authored by: Joanna341

Re: I have m

No I Just made a payment as I though I missed one and that became a credit 

This message was authored by caesarome This message was authored by: caesarome

Re: I have m

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I have m

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Joanna341 an invite to chat.

Joanna341
Topic Author
This message was authored by Joanna341 This message was authored by: Joanna341

£26 credit again

Can I get help putting this back to my bank account again as sky took it thank you
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: £26 credit again

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 wrote:
Can I get help putting this back to my bank account again as sky took it thank you

@Joanna341 

Your original post was escalated to Sky yesterday afternoon, so have you engaged in the private chat that was offered? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: £26 credit again

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 you need to click in the chat bubble. It should still be there. See the link in @caesarome's post if you need more information about how it works.

Joanna341
Topic Author
This message was authored by Joanna341 This message was authored by: Joanna341

Re: £26 credit again

Yes I have

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: £26 credit again

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 

It is not live chat. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.



▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Joanna341
Topic Author
This message was authored by Joanna341 This message was authored by: Joanna341

Re: I have m

My issue was solved yesterday but I need help agsin today as sky took money out of my bank account and I cant see any bubble anymore

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have m

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 wrote:

My issue was solved yesterday but I need help agsin today as sky took money out of my bank account and I cant see any bubble anymore


@Joanna341 

If your bill was due then that payment would be taken automatically. Did you make another manual payment when there was no need to? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Joanna341
Topic Author
This message was authored by Joanna341 This message was authored by: Joanna341

Re: I have m

No but account has £26 credit

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have m

Posted by a Superuser, not a Sky employee. Find out more

@Joanna341 
If you are still a customer this should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account or the amount hasn't updated yet after the Messaging Team sorted it yesterday. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: I have m

Posted by a Sky employee

Thanks for escalating. We've sent another invite to @Joanna341.

Thanks
Tom
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