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Discussion topic: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and ask

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This message was authored by Jo511 This message was authored by: Jo511

I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and ask

I have just paid 50 pounds of my sky bill as I don't get any more money now to the 17th of January and was asking I'd I counld get my services back on 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

Posted by a Superuser, not a Sky employee. Find out more

@Jo511 
If your services have been restricted (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

Posted by a Superuser, not a Sky employee. Find out more

@Jo511 
If your services have been restricted (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

Posted by a Superuser, not a Sky employee. Find out more

@Jo511 wrote:

I have just paid 50 pounds of my sky bill as I don't get any more money now to the 17th of January and was asking I'd I counld get my services back on 


Short answer is no, you won't get them back on until you pay what you owe in full, Sky won't reactivate any services on the promise of payment.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Jo511
Topic Author
This message was authored by Jo511 This message was authored by: Jo511

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

I had virgin and thought that was dear but sky's a rip off 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

Posted by a Superuser, not a Sky employee. Find out more

@Jo511 

Not sure how it's a rip off. You agreed a package and price. If you can't/dont pay the bill Sky will restrict your services. Any business would do similar. The advice provided is for all customers. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

Posted by a Superuser, not a Sky employee. Find out more

@Jo511 wrote:

I had virgin and thought that was dear but sky's a rip off 


Subscription TV isn't going to be cheap and it's not a necessity in life. It costs Sky and Virgin quite a lot of money to provide the infrastructure for the platform on top of the money Sky pays for rights to things as well so I don't know why you think it would be cheap.

 

For things like phone and internet. Like the rest of the industry you get great deals as a new customer and so should be switching ISP every 18-24 months to grab those cheap deals.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by daveNOS This message was authored by: daveNOS

Re: I have just paid 50 pounds of my sky bill and dont get any more money to the 17th of January and

Posted by a Superuser, not a Sky employee. Find out more

It does make me chuckle how many posts are made calling Sky a rip off when they restrict services for non payment, obviously until that point they weren't a rip off.....funny that....

-------- Please note i am not a Sky employee ----------
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