I have had to cancel my direct debit as I rang up 2 months ago to get limited services only

[Miranda77]

I rang up few months ago to cancel my services due to having financial difficulties where I got told I can go down to the limited sky and only pay £15 a month and in the conversation you will have recorded I said so my next payment would be £15 where I got told yes and reassured me from now I've downgraded to what I can afford to £15 a month and still their is no change at all and still trying to get the full amount from me causing me in even greater concern and stress on top of my high anxiety at the moment so have had to cancel my Direct debit as been told false information and I'm really not happy at all as all I should be paying to keep my services I'd £15 where I was reassured that's my monthly payment and I see no change what so ever and need to ask why and what is going to be done about all this stress it has caused me. Thank you can you get back to me asap . 

[caesarome]

Sorry @Miranda77 but as we are only Sky customers here you will get no response via here from Sky.

Cancelling your direct debit will stop you from being able to phone Sky again to ask them about this which is what you will need to do and should there be a missed payment (even when Sky attempts to try again 10 days later) then you might find your services restricted until you restore the direct debit and pay the bill, so best advice as another customer we can give you is to restore the DD and call Sky again about this.