24 Mar 2024 06:09 PM
I have downgraded to sky essentials but can I cancel within a few days and get rid of sky all together without being stuck in contract and paying for nothing as I have moved back to virgin media now and have taken sky q box out myself
24 Mar 2024 06:14 PM
Posted by a Superuser, not a Sky employee. Find out more@Tom114 You will need to call for clarification as to whether you can cancel without penalty
note that the sky Q equipment will need returning to sky so don't dispose of it
24 Mar 2024 06:43 PM
Yes I still have the equipment but they have downgraded me from signature and HD to essentials so was just thinking if I had the cooling off period I would still be able to cancel it without further delay
25 Mar 2024 11:04 AM
Posted by a Superuser, not a Sky employee. Find out more
I'd suggest it's unlikely that Sky would permit that as a loophole to escape a minimum term on Q. If you were outside any minimum period before downgrading then presumably a cooling off period applies.
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