I have double payed this mths sky bill I would like the one payment sent back in to my bank account

[Shaz+mat]

I have doubled payed this months bill please could you return the one payment back into my bank account

[Daniel0210]

@Shaz+mat 
This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.