I have cancelled my Sky tv, returned my sky box and I’ve just be billed for not returning it?

[BoredOfThisLot]

Hi, I returned my SkyQ box as requested using the supplied packaging, I then preceded to get messages informing me I will get charged for not returning, I replied to the messages saying I had. I have just had £117 taken out of my bank account by Sky. I keep getting lost in the pre recorded soup trying to find a human to speak to, does anyone know a direct number? Thanks in advance 👍🏻

[caesarome]

@BoredOfThisLot 

Do you have the proof of posting from when you returned it because help can be arranged for here if you have or even if you haven't ?

[BoredOfThisLot]

Hi, thanks for responding, yes I have a photo of the postage receipt, cheers

[caesarome]

@BoredOfThisLot 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @BoredOfThisLot.

[BoredOfThisLot]

Thank you for helping, I've sent the receipt and a message 👍🏻

[Angelaoneill]

Can I speak. To someone please

[Daniel0210]

@Angelaoneill 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Do you have the same issue as the original poster?