I have been overcharged for 8 months since June 2023 at £50 per month and I have even returned the I

[Teodora1]

I have been overcharged for £50 per month for 8 months since June 2023 and have been paying for a service that I don't have I have returned the broadband equipment and I am not happy with the response I am getting about the issue

[Chrisee]

@Teodora1 this isnt something forum members can help,with so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Teodora1]

When I have a phone call from sky 

[Daniel0210]

@Teodora1 

Sky won't phone you.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Teodora1.

[Lisa-P1987]

Thanks for chatting to us @Teodora1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks