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Discussion topic: I have a credit in my account approximately £74, when I will receive my money back?

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This message was authored by Javier1 This message was authored by: Javier1

I have a credit in my account approximately £74, when I will receive my money back?

I have returned all the equipment and it has been confirmed, but I still have not received my money back, they confirmed that it would be on March 7th. Could you answer my question?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have a credit in my account approximately £74, when I will receive my money back?

Posted by a Superuser, not a Sky employee. Find out more

@Javier1 

Was this for initial non return of equipment fees or just a credit on your account after you cancelled it? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Javier1
Topic Author
This message was authored by Javier1 This message was authored by: Javier1

Re: I have a credit in my account approximately £74, when I will receive my money back?

One credit after canceling it, I have returned everything and I have not been penalized.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have a credit in my account approximately £74, when I will receive my money back?

Posted by a Superuser, not a Sky employee. Find out more

@Javier1 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I have a credit in my account approximately £74, when I will receive my money back?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Javier1 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I have a credit in my account approximately £74, when I will receive my money back?

Posted by a Sky employee

We are still looking to help you @Javier1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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