@ANDREW284
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.
If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.
Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
