Discussion topic: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

This message was authored by: Ian+Pedlar · ‎13 Aug 2024

I have a SIM only account, i've moved home but when I click on the Move home with Sky link I get "You need to be the primary account holder to book a home move"

I've been with sky for a number of years and was thinking of buying a new Samsung S24+

but it only has my old address.

This message was authored by: Daniel0210 · ‎13 Aug 2024

@Ian+Pedlar

You will need to call Sky and get the agent to change your address on their systems. Just dial 150 from your Sky sim device.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Ian+Pedlar · ‎13 Aug 2024

Thanks, I'll give it a go.

ian

Discussion topic: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

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Re: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

Re: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

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