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Discussion topic: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

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This message was authored by: Ian+Pedlar

I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

I have a SIM only account, i've moved home but when I click on the Move home with Sky link I get "You need to be the primary account holder to book a home move"

 

I've been with sky for a number of years and was thinking of buying a new Samsung S24+

but it only has my old address.

 

 

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This message was authored by: Daniel0210

Re: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

Posted by a Superuser, not a Sky employee. Find out more

@Ian+Pedlar 

You will need to call Sky and get the agent to change your address on their systems. Just dial 150 from your Sky sim device. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Ian+Pedlar

Re: I have a SIM only account, i've moved home but the Move home with Sky link doesen't work

Thanks, I'll give it a go.

 

ian

 

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