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Discussion topic: I have £20 been taking out of my account please can you tell me why

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Ada6
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This message was authored by Ada6 This message was authored by: Ada6

I have £20 been taking out of my account please can you tell me why

‎22 Jan 2025 12:47 PM

Why are you taking £20 out of my account when I'm no longer with sky please 

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have £20 been taking out of my account please can you tell me why

‎22 Jan 2025 12:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ada6 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

How recently did you cancel and did you receive email confirmation of cancelling. Remember that billing continues through your notice period and bills are generated 14 days before your payment date. Any overpayment will be reimbursed usually within 6 weeks.,


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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PandJ2020
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Re: I have £20 been taking out of my account please can you tell me why

‎22 Jan 2025 12:53 PM

Posted by a Superuser, not a Sky employee. Find out more
@Ada6 wrote:

Why are you taking £20 out of my account when I'm no longer with sky please 

We're other customers - we're not taking anything out of your account...

 

Did you cancel all of your services?  (And had confirmation)

What are you being billed for?  (You should still be able to access bills)

I am just another Sky customer and my views are my own
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caesarome
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Re: I have £20 been taking out of my account please can you tell me why

‎22 Jan 2025 01:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ada6 

What was your late day will Sky and on what date was this £20 taken ?

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