@Bruce230
Did you make a manual payment as doing so can cause issues like this as there is no need to make such payments. Once the payment they are trying to take has been paid you can speak to Sky about getting the credit refunded back to you as making a manual payment hasn't actually paid this bill but has instead just applied a credit to your account.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
