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Discussion topic: I ended my contract and still been charged

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This message was authored by: Jonathon+widdowfi

Message posted on ‎31 Jul 2024 09:02 PM

I ended my contract and still been charged

Once my contract ended with broadband I have left sky. I got told on phone the payment would come out my bank but it would bounce and come straight to my account and I haven't received my payment back yet when should I expect this thanks 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎31 Jul 2024 09:11 PM

Re: I ended my contract and still been charged

Posted by a Superuser, not a Sky employee. Find out more

No it doesn't 'bounce back' straight away.  Refunds can take 6 weeks.

 

Is your account showing a credit now?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Jonathon+widdowfi

Message posted on ‎31 Jul 2024 09:15 PM

Re: I ended my contract and still been charged

It's showing credit on my next bill but the woman I was on the phone to said it would bounce straight back 

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This message was authored by: PandJ2020

Message posted on ‎31 Jul 2024 09:28 PM

Re: I ended my contract and still been charged

Posted by a Superuser, not a Sky employee. Find out more

Unless they've processed a refund then it won't...

 

It take 3-5 working days at any event.

I am just another Sky customer and my views are my own even if you don't like the answers
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