I ended my contract and still been charged

[Jonathon+widdowfi]

Once my contract ended with broadband I have left sky. I got told on phone the payment would come out my bank but it would bounce and come straight to my account and I haven't received my payment back yet when should I expect this thanks 

[PandJ2020]

No it doesn't 'bounce back' straight away.  Refunds can take 6 weeks.

Is your account showing a credit now?

[Jonathon+widdowfi]

It's showing credit on my next bill but the woman I was on the phone to said it would bounce straight back 

[PandJ2020]

Unless they've processed a refund then it won't...

It take 3-5 working days at any event.