I'd like to take off Sky kids and add Netflix to my account.

[Denise20]

I have tried to downgrade my account and take off Sky Kids and then add on Netflix (same price) but nothing on app is working for me to do this

[GD1]

@Denise20  You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[MarkGoldsmith]

@Denise20 - how are you trying to do this (MySky App, the sky website or directly through your Sky priduct) and what Sky TC product do you have (Sky Q, Sky Glass or Stream Stream).