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Discussion topic: I couldn't get to bank today but I can put it

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This message was authored by Loopy+lolo This message was authored by: Loopy+lolo

I couldn't get to bank today but I can put it

Hi my bill due on 10th I not been able to make it to the bank today but I can put it in first thing tomorrow will that be ok 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I couldn't get to bank today but I can put it

Posted by a Superuser, not a Sky employee. Find out more

@Loopy+lolo If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid


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This message was authored by caesarome This message was authored by: caesarome

Re: I couldn't get to bank today but I can put it

Posted by a Superuser, not a Sky employee. Find out more

@Loopy+lolo wrote:

Hi my bill due on 10th I not been able to make it to the bank today but I can put it in first thing tomorrow will that be ok 


If you pay by a direct debt then you might find that your bank releases the funds to Sky in the early hours but if luck is on your side it might be a day or so later.

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Loopy+lolo
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This message was authored by Loopy+lolo This message was authored by: Loopy+lolo

Re: I couldn't get to bank today but I can put it

Hi i put the money in the bank but I paid it over the sky app my account you try taking it so I didn't want to leave it I the bank so that why I paid it that way 

This message was authored by caesarome This message was authored by: caesarome

Re: I couldn't get to bank today but I can put it

Posted by a Superuser, not a Sky employee. Find out more

You didn't need to pay it yourself so you will have to let Sky take it then call them and ask them to refund the payment you made.

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