I changed my mind about leaving

[tooee33]

Hi, I hope someone can help. I called sky and said I want to end my tv packages, and I am about 8 days from them ending. However I have changed my mind and now want to keep my packages. On MySky app and website any access to packages is locked with a Sorry To See You Go message, and I cant find any way out of the virtual assistant loop to get an actual person to help me. Any clues?

[Daniel0210]

@tooee33 

You will have to call Sky to cancel the cancellation. You can call free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[tooee33]

Thanks @Daniel0210 , I was trying to avoid calling as I'm currently out of the country, but I guess I have no choice. Appreciate the quick response

[martswain]

I called Sky at 0811 this morning to cancel Stream.

Got through on 150 straight away and all done and dusted in 3 minutes.

Cancellation email arrived 30 seconds after the call ended and online future bill updated within 5 minutes.

Cannot fault them this time.