I cancelled my sky and broadband and paid my last payment. Now sky are trying to bill me for next

[Marialockhart13]

I cancelled my sky tv and broadband on 11th October, contract ends on 11th November. I have a new broadband supplier for 11th November. Now I am getting messages from sky saying I haven't paid October's bill. It was paid on 11th October. Also future payments are showing I still have broadband with them. It's so frustrating . Also they are saying my broadband ends on 24th November but on the phone they told me 11th and everything would be cancelled. Has anyone else had trouble when leaving sky

[caesarome · Accepted solution]

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@Marialockhart13 wrote:
I cancelled my sky tv and broadband on 11th October, contract ends on 11th November. I have a new broadband supplier for 11th November. Now I am getting messages from sky saying I haven't paid October's bill. It was paid on 11th October

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Does your bill show it as being paid:

https://www.sky.com/bill/tv-broadband-talk

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@Marialockhart13 wrote:
Also future payments are showing I still have broadband with them

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THis is correct as everything carries on as normal regarding your billing as this doesn't just stop because you have given notification to leave, any overpayment will be refunded to you once you have left.

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@Marialockhart13 wrote:
Also they are saying my broadband ends on 24th November but on the phone they told me 11th and everything would be cancelled. 

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With Sky TV you have to give 31 days to leave but you only need to give 14 days for broadband/talk so have you had any email acknowledgement after you put in your request to cancel these services ?