I cancelled my sky account in July 24 but you are still taking a direct debit from me

[Lamorna2]

I cancelled my sky account in July 24 but you are still taking a direct debit from me

[Daniel0210]

@Lamorna2 

Did you receive an email from Sky acknowledging the cancellation?

[Lamorna2]

No it was done On a live chat and I was advised not to cancel my direct debit due to a rebate 

[Daniel0210]

@Lamorna2 

It would seem the cancellation didn't go through if you haven't had confirmation. 

[caesarome]

After doing it on the live chat did you get any emai acknowledgment of the cancellation ?

[Lamorna2]

No I haven't received any email cancellation I thought it was all sorted. Please can you cancel it now 

[Daniel0210]

@Lamorna2 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers. You need to cancel it. 

You can’t cancel via the forum. To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

[caesarome]

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@Lamorna2 wrote:

Please can you cancel it now 

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I can't because as you can see I don't work for Sky so you will need to call them about this, make sure you let them know that you did put in a cancealltion request via live chat.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Lamorna2]

I gave them 31 days notice in July and it's still on going 

[Mark39]

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@Lamorna2 wrote:

I gave them 31 days notice in July and it's still on going 

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You'll need to call, I'm afraid.

[caesarome]

As we said above, you need to call them.