I canceled my order but you still charge

[Linhpham]

I canceled my old order and have a new contract but you still keep charge me for old order  even it has been canceled 

[PandJ2020]

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@Linhpham wrote:

I canceled my old order and have a new contract but you still keep charge me for old order  even it has been canceled 

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We haven't charged you anything as you're talking to other customers here and not Sky.

Without more detail we can only suggest you call Sky?

[MarkGoldsmith]

@Linhpham this is the Sky community forums, of other Sky customers. You are addressing or talking to Sky here.

Did you receive a cancellation confirmation email from Sky when you cancelled? If you didn't receive anything official in writing from Sky about the cancellation then that would imply your cancellation wasn't processed.

[caesarome]

@Linhpham 

What date did you cancel this other order and what date is your billing date, the reason I ask this is the bill for it might have been created before you cancelled it.

[Linhpham]

No . You still charged  . And it has been cancel 02/1/2024 . It cancel after few days working 

[MarkGoldsmith]

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@Linhpham wrote:

No . You still charged  . And it has been cancel 02/1/2024 . It cancel after few days working 

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Incorrect - . TV requires 31 day notice and broadband requires a 14 day notice period.

[caesarome]

As stated above we are all customers here so you are not talking to Sky, so what is your billing date ?