I can't pay my bill on my sky app it says page restricted

[Timhorton28]

My sky app  page is restricted I can't view my bill or pay my bill

[caesarome]

Are you logged in with the correct Sky ID, so not an old one if you have returned to Sky after being away for 12 months or more ?

[Timhorton28]

I pay every month on the app I've tried 3 devices all say restricted 

[caesarome]

@Timhorton28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Timhorton28]

Ok Ty do I leave this page open or will I get a message

[caesarome]

You might get an email alert otherwise just log back here later as you will see the chat buble when it has been sent by them.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Timhorton28.