I can't pay my bill in a few days and I'm panicking

[Eimhear]

Hi, been a sky customer for a long time. I tried moving the date of my bill to a later date so I'll remember better. I think I still have to pay it on the date soon even though I've moved it. I was wondering if there's a way to pay for it later as I'm struggling with money right now for this week. Just to mention I am on the spectrum so i might have to ask more questions than norm.

[Daniel0210 · Accepted solution]

@Eimhear 

Bills are generated 14 days before the payment date so you've left it too late for this months bill.

This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass