I can’t make payments from my new account

[Iuliannnnn]

i fix my new direct debit but sky still sending mails saying it's cancel from my new card I can't make payments I don't understand why you guys don't accept my new card

[Tom-W19]

Hi @Iuliannnnn 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. 

The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@Iuliannnnn 

If you have setup a direct debit then Sky will take the payment from this so directly from your bank account so your card does not come into it or are you saying you are behind with a bill so need to make a payment via this card ?