I am being prevented from changing my email address, which should be a simple process.

[Al+Catras]

I wish to change an old work email address to my private to my private email address. Just keeps saying can't do, try later. Getting nowhere.

[caesarome · Accepted solution]

@Al+Catras 

Just checking that this is the household/communication email address that you are trying to change ?

[Al+Catras]

yes, I am seeking to change an old work email to my personal email - thought it would be ...

[caesarome]

@Al+Catras 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.