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Discussion topic: I accidentally overpaid my due date bill for my phone !

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This message was authored by Beccaxo This message was authored by: Beccaxo

I accidentally overpaid my due date bill for my phone !

My due date is the 1st of june for payment. 
i was so unsure, i thought payment would of been taken today but it hasnt so i did a manual payment as i got paranoid! 
i have no idea what to do or what will happen now, it's currently Saturday. I heard payments aren't processed during the weekends or holidays, im using nationwide visa card and does sky take automatic payments from that or only direct debit? 
i made a manual payment, i will need to refund it once sky processes my bill 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

That looks like a message that would Sky as that link does look like a Sky one so as the message says that will take the payment probably on Monday.

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This message was authored by GD1 This message was authored by: GD1

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

@Beccaxo If you have a direct debit setup these are not taken on weekends or bank holidays, you should not be making a manual payment so close to the direct debit date as it won't stop a payment collection which will still happen.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

@Beccaxo 

Your normal payment is likely to be processed on Monday if it's due today (Saturday). 

As @GD1 has stated, if you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit which will be after the normal payment has been processed. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

@Beccaxo wrote:

I heard payments aren't processed during the weekends or holidays, im using nationwide visa card and does sky take automatic payments from that or only direct debit? 


You are correct about when payments are processed and Sky will take the payment from whatever card you have on file with them. The payment you made can be refunded when it appears as a credit on your account.

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Beccaxo
Topic Author
This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

Thank you, but it keeps saying overdue which it got me into a massive panic. But that could be because as you mentioned that payments aren't processed on weekends !

its my first time paying monthly for a phone through sky mobile.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

@Beccaxo wrote:

Thank you, but it keeps saying overdue


Yeah, the billing system says that whilst processing the payment.  I think it's misleading too!

I am just another Sky customer and my views are my own
Beccaxo
Topic Author
This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

That what i was thinking, definitely a way to scare customers! As it did with me, but just hoping for the better good on my end and that it works out on the next working day (possibly monday, whenever they actually process my payment)

Beccaxo
Topic Author
This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

IMG_3786.jpeg

 this was the message i got on sunday 

Beccaxo
Topic Author
This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

I dont have a direct debit, my payment method is my nationwide debit card right now. 
Sky messaged me saying they will take payment either the 1st of june or just after..

This message was authored by caesarome This message was authored by: caesarome Answer

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

That looks like a message that would Sky as that link does look like a Sky one so as the message says that will take the payment probably on Monday.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Beccaxo
Topic Author
This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

Yes its sky! Checked the link, but just praying it comes out monday.

This message was authored by caesarome This message was authored by: caesarome

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

It should be taken Monday or Tuesday so you have nothing to worry about,

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If someone has helped you then please click on the LIKES button in their post.
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Beccaxo
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This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

Thank you! I appreciate your time 🙂 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I accidentally overpaid my due date bill for my phone !

Posted by a Superuser, not a Sky employee. Find out more

@Beccaxo wrote:

I dont have a direct debit, my payment method is my nationwide debit card right now. 
Sky messaged me saying they will take payment either the 1st of june or just after..


Yup, that's a valid continuous payment method.  (Either DD, debit or credit card)

I am just another Sky customer and my views are my own
Beccaxo
Topic Author
This message was authored by Beccaxo This message was authored by: Beccaxo

Re: I accidentally overpaid my due date bill for my phone !

Everything has worked out well, thank you guys for the support!!!! Highly appreciated the time. 🙂

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