I Had 2 heart attacks and live alone my phone is cut off can ut be unsuspended as people has been me

[Msunhealthy]

My phone has been cut off and I have been away half the month in hospital so my bills where all over the place so I'm trying to get the suspension off as iv had people very worried not being able to contact me I don't get paid for 2 weeks to pay 🙃

[Daniel0210]

@Msunhealthy 

Sorry to hear about your health issues. I'm afraid if your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

[PandJ2020]

Calls to 150 (Customer Services) may still work.

There's no guarantee they will resume your services without payment however.  I'm not sure if accessibility can help in the circumstances: https://skyaccessibility.sky/

[Msunhealthy]

My phone has been reconnected happy but confused y for 2 day disconnected and now connected and thanks for your reply