I Cancelled with Sky and sent back the router a couple of weeks ago Now they are sending me messages

[DaftVader]

I Cancelled with Sky and sent back the router a couple of weeks ago Now they are sending me messages

reminding me to send it back!

I don't know what to do, I can't email them and I don't really fancy spending ages waiting to get through on the phone

Anyone got an email address for them please? or any other advice.

Mike

[Daniel0210]

@DaftVader 

Sky don't use email for general communication.

Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[caesarome]

@DaftVader 

Have you got the proof of posting receipt ?

[DaftVader]

Well thats a problem! No we don't have proof. We can't find it anywhere.

I wonder if my local post/office might have a record of it?

Thanks

Mike

[Daniel0210]

@DaftVader 

To see if they can still help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[DaftVader]

Thanks very Much for that! 🙂

[Lisa-P1987]

Thanks for escalating this. We’ve sent DaftVader  an invite to chat.

[DaftVader]

Hi

We thought we had lost the proof of postage but we found it again today !    🙂

[Daniel0210]

@DaftVader 

Is your chat invite still active? If it is you need to reply on there.