Discussion topic: How to return the router

This message was authored by Yuliia_08 This message was authored by: Yuliia_08

How to return the router

I cancelled Sky broadband. They said I need to return the router and they will send a box but never sent it. How can I do that?


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This message was authored by caesarome This message was authored by: caesarome

Re: How to return the router

Posted by a Superuser, not a Sky employee. Find out more


Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:



Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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