How to get a refund after moving broadband.

[sweetkat44]

I have the same issue, with a £57.90 credit in my account. Please help me get my refund! Thanks!

[Daniel0210]

@sweetkat44 

The same as other posts on this thread…

Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

[sweetkat44]

Hi @Daniel0210,

Thank you for getting back to me, yes the payment method is still active.

[Daniel0210]

@sweetkat44 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @sweetkat44.

[sweetkat44]

Thank you!

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.