How to found out balance on Sky glass tv

[Sarah+Br]

I have a credit agreement with sky glass and I would like to know how I can find balance and if I can over pay it so I can pay it off earlier? 

[GD1]

@Sarah+Br  Have you checked your sky account online?

[Sarah+Br]

yes it says unable to access 

[caesarome]

@Sarah+Br 

Does the button here take you to it:

https://www.sky.com/help/articles/make-a-payment-credit-agreement-sky-glass

If not and you want to pay it off in full then give Sky a call as they should be able to take the payment from you for this.

[Sarah+Br]

it says page restricted. 

[caesarome]

@Sarah+Br 

Would you like Skys messaging team via a private chat on here to contact you about this, if you do then you must resound to it within 48 hours or it will be closed so let us know if you would like to go ahead with this ?

[Sarah+Br]

Yes please 

[caesarome]

@Sarah+Br 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Sarah+Br.