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Discussion topic: How to claim refund of credit on Broadband bill after switching from Sky to another provider

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This message was authored by Greenhills This message was authored by: Greenhills

How to claim refund of credit on Broadband bill after switching from Sky to another provider

Hi,

 

I switched to another provider from Sky in Oct last year.

 

There is a credit on my bill which I would like to get refunded, but I can't see any options to do this when logged in.

 

Any help greatly appreciated 🙂

 

Thanks

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This message was authored by Chrisee This message was authored by: Chrisee

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Posted by a Superuser, not a Sky employee. Find out more

@Greenhills see https://www.sky.com/help/articles/switching-credit-offer

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Greenhills
Topic Author
This message was authored by Greenhills This message was authored by: Greenhills

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Hi @Chrisee 

 

thanks, but I have moved away from Sky broadband to another provider, not to Sky

 

Thanks again

This message was authored by Chrisee This message was authored by: Chrisee

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Posted by a Superuser, not a Sky employee. Find out more

@Greenhills Sorry misunderstood your post Sky will automatically pay the credit back to your bank in a few weeks but if you want it quicker call them.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Greenhills
Topic Author
This message was authored by Greenhills This message was authored by: Greenhills

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Hi @Chrisee ,

 

unfortunately can't find a contact number

 

Thanks

This message was authored by Chrisee This message was authored by: Chrisee

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Posted by a Superuser, not a Sky employee. Find out more

@Greenhills OK I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Greenhills
Topic Author
This message was authored by Greenhills This message was authored by: Greenhills

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Thanks very much @Chrisee   🙂

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Greenhills
Topic Author
This message was authored by Greenhills This message was authored by: Greenhills

Re: How to claim refund of credit on Broadband bill after switching from Sky to another provider

Thanks @Chrisee @Mr+Flibbles+86 - all sorted now

 

Thanks again 🙂

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