How to claim refund of credit on Broadband bill after switching from Sky to another provider

[Greenhills]

Hi,

I switched to another provider from Sky in Oct last year.

There is a credit on my bill which I would like to get refunded, but I can't see any options to do this when logged in.

Any help greatly appreciated 🙂

Thanks

[Chrisee]

@Greenhills see https://www.sky.com/help/articles/switching-credit-offer

[Greenhills]

Hi @Chrisee 

thanks, but I have moved away from Sky broadband to another provider, not to Sky

Thanks again

[Chrisee]

@Greenhills Sorry misunderstood your post Sky will automatically pay the credit back to your bank in a few weeks but if you want it quicker call them.

[Greenhills]

Hi @Chrisee ,

unfortunately can't find a contact number

Thanks

[Chrisee]

@Greenhills OK I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Greenhills]

Thanks very much @Chrisee   🙂

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenhills]

Thanks @Chrisee @Mr+Flibbles+86 - all sorted now

Thanks again 🙂