How to claim my credit after cancelling broadband

[Peter807]

I canceled my broadband with no charges after not receiving the guaranteed speed. My account is now in credit. How do I go about claiming this back? Many thanks

[caesarome]

@Peter807 

Are you also a TV customer ?

[Peter807]

Hi, yeh I have sky stream. But that is a separate bill ?

thanks for quick reply

[caesarome]

@Peter807 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Peter807]

Nice one! Thanks for your help I will look out for a reply from sky tomorrow.👍

[Lisa-P1987]

Thanks for escalating this. We’ve sent Peter807 an invite to chat.