How to amend my marketing email address

[SteveM1974]

Hi, I changed my email address via my online Sky account a couple of months ago, however I am still receiving marketing emails/Sky VIP emails etc to the old email address. I've been into my account and looked through every single option and my new email address is always showing. How can I ensure no emails from Sky are going to my old email address and come to my new one? Thanks

[caesarome]

This has come before  as I don't think there has been a solution I'm afraid.

If you still have access to the old email address then could you redirect any emails from Sky to the new one ?

[SteveM1974]

Thanks, but really?! How bad can a system be that you can't update email addresses across all aspects of a customers records?

As for forwarding, it would work for a month or two but then the email account will be closed forever and no forwarding possible.

[SteveM1974]

Nobody from Sky wandering around this community that can help?