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Discussion topic: How to amend my marketing email address

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This message was authored by SteveM1974 This message was authored by: SteveM1974

How to amend my marketing email address

Hi, I changed my email address via my online Sky account a couple of months ago, however I am still receiving marketing emails/Sky VIP emails etc to the old email address. I've been into my account and looked through every single option and my new email address is always showing. How can I ensure no emails from Sky are going to my old email address and come to my new one? Thanks

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This message was authored by caesarome This message was authored by: caesarome

Re: How to amend my marketing email address

Posted by a Superuser, not a Sky employee. Find out more

This has come before  as I don't think there has been a solution I'm afraid.

 

If you still have access to the old email address then could you redirect any emails from Sky to the new one ?

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SteveM1974
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This message was authored by SteveM1974 This message was authored by: SteveM1974

Re: How to amend my marketing email address

Thanks, but really?! How bad can a system be that you can't update email addresses across all aspects of a customers records?

 

As for forwarding, it would work for a month or two but then the email account will be closed forever and no forwarding possible.

SteveM1974
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This message was authored by SteveM1974 This message was authored by: SteveM1974

Re: How to amend my marketing email address

Nobody from Sky wandering around this community that can help?

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