How to Cancel parts of SkyQ Subscription?!

[Freya82]

Easy to buy add-ons, but impossible to cancel some elements of subscription, either online/ through MySkyApp/onSkyQTV/ by phone.

This is not a temporary glitch, I have tried repeatedly over last few weeks.

All systems point eventually to the MySkyApp, where the 'Manage Content Packs' link only offers further upgrades!

Is there actually a way to speak to an Advisor competent to make the changes I seek?

[SKY1992bf]

@Freya82 Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014


If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

[Freya82]

Thanks, but I'm looking for a way (I think it has to be a phone number other than those most commonly offered) to get it sorted.

Out of gratitude I followed the link--and guess where it took me?!

[GD1]

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@Freya82 wrote:

Thanks, but I'm looking for a way (I think it has to be a phone number other than those most commonly offered) to get it sorted.

Out of gratitude I followed the link--and guess where it took me?!

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You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Freya82]

So very grateful for the advice, especially about not hanging up!

My heart sank when I realised the automatic phone conversation was one I had been on more than once before, but keeping shtum at critical moments got me through to a real person who could do what I needed.

Thanks again.

[MarkGoldsmith]

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@Freya82 wrote:

So very grateful for the advice, especially about not hanging up!

My heart sank when I realised the automatic phone conversation was one I had been on more than once before, but keeping shtum at critical moments got me through to a real person who could do what I needed.

Thanks again.

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Its quite annoying that you need to know that trick to typically get the assistance required, but once you know it, it is very helpful indeed 😀