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Discussion topic: How on Earth do you talk to Sky?

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This message was authored by IanRitchie This message was authored by: IanRitchie

How on Earth do you talk to Sky?

I've spent over three hours wrestling with the useless, automated phone system trying to cancel my subscription to Sky. Obviously, it's in their interests to make this as difficult as possible. I keep being sent a link to my mobile phone, but that's no use. How do I by-pass this nonsense and actually communitcate with soemone?


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: How on Earth do you talk to Sky?

Posted by a Superuser, not a Sky employee. Find out more

You can use any of the options from the 'still need help' button here, regardless of what you're cancelling. If you want to call, I'd suggest saying nothing when you're asked why you're calling, and just wait on the line.

 

https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: How on Earth do you talk to Sky?

Posted by a Superuser, not a Sky employee. Find out more

You can use any of the options from the 'still need help' button here, regardless of what you're cancelling. If you want to call, I'd suggest saying nothing when you're asked why you're calling, and just wait on the line.

 

https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How on Earth do you talk to Sky?

Posted by a Superuser, not a Sky employee. Find out more

@IanRitchie 

You haven't said which service so here is advice on both


TV ~ (part cancel)
To remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount.

TV ~ (fully cancel)
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

▪️

Broadband & Talk cancel
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period(s). Remember to keep any proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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