How do you actually communicate with a person at Sky?

[Charlotte390]

I have a simple question to ask but the VA is incapable of providing an answer so I want to communicate with a person at Sky, not a robot, not another customer - but a customer services person at Sky. How do I do this?

[Mark39]

What's happening when you call? We may be able to guide you. Or if you ask the question here, perhaps we,can help?

[GD1]

@Charlotte390  You need to simply stay on the phone and not respond to any voice prompts

[Charlotte390]

@Mark39 My stepdaughter's bill for broadband jumped from c£34 to c£43 a month a couple of months ago. She doesn't know why. She is here with me in France at the moment so we were trying to communicate in line rather than by phone

[caesarome · Accepted solution]

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@Charlotte390 wrote:

@Mark39 My stepdaughter's bill for broadband jumped from c£34 to c£43 a month a couple of months ago.

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Has she checked her online bill and compared a £43 bill to one that showed as being £34 to see where or perhaps why there was an increase. The usual reasons as the annual price increase and/or a discount has ended:

https://www.sky.com/bill/tv-broadband-talk