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Discussion topic: How do i get to speak to a human sky agent?

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This message was authored by Diazdarlamutt This message was authored by: Diazdarlamutt

How do i get to speak to a human sky agent?

My bill was €35.26  last month,  this month it is €43.00. I  want to speak to a human sky agent and I'm getting the run around . It's very frustrating having to listen to a stupid robot.

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This message was authored by Mark39 This message was authored by: Mark39

Re: How do i get to speak to a human sky agent?

Posted by a Superuser, not a Sky employee. Find out more

You'll have to cooperate with the robot I'm afraid, as all calls are handled that way.

 

If your services are restricted because of an overdue pay,ent, you won't be able to speak to Sky until the arrears is paid.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do i get to speak to a human sky agent?

Posted by a Superuser, not a Sky employee. Find out more

@Diazdarlamutt 

All Sky agents are human. There aren't any inhuman ones 😀 A discounted deal could have ended. You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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